Terms & Conditions

By placing an order with Divine Wedding Cakes, you agree to these terms and conditions.

Prices and Quotations

There is no ‘standard’ price for cakes, as all are individually made, so you will be quoted according to your requirements. Quotes are valid for  one month. When we quote, please remember that your date won’t be reserved until payment of a deposit. Any changes to your order after quotation may incur an additional charge.

Payments and Deposits

We require a 25% non-refundable deposit to confirm an order and reserve the date. The remaining balance is due 3 weeks before the delivery/collection date. Orders placed less than 3 weeks in advance of the delivery date must be paid in full. Failure to complete payment 3 weeks before the delivery date may result in your order being delayed or cancelled.

Cancellations and Refunds

Deposits are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that date. Full payments made less than 3 weeks in advance of the delivery date are non-refundable.  In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and will refund all monies paid by you.

Special Dietary Requirements and Allergies

Please let us know if you have special dietary requirements when asking for a quotation. We will do our best to meet any such request, however please be aware that we routinely handle ingredients such as nuts, wheat, dairy products etc. in our kitchens. In addition, products we use such as roll-out icing do not have nuts on the ingredient list, but they are not guaranteed nut-free by the manufacturers. Our cake are regrettably therefore not suitable for those with significant allergies.

Non- Edible Items

Our cakes often contain non-edible ingredients, such as dowels in tiered cakes, and wires in sugar flower arrangements. Please ensure any non-edible items are removed before serving.

Cake Designs

Images on this website are examples of our past work. Whatever design you choose, whether from our portfolio or a custom design, we will do our best to reproduce it to your exact requirements. However, please remember that with any handmade product, there will be small variations in design. If circumstances dictate (eg weather conditions) we reserve the right to make changes to the design at short notice.

Delivery or Collection

Please let us know the best time slot for delivery of your cake to the venue. If you wish for us to set up the cake, please ensure there will be a suitable table and cloth etc. ready at the venue for when we arrive. If this is not ready we may be unable to set the cake up.
Once we have delivered, or delivered and set up the cake, we cannot be liable for any damage occurring after this.
If collecting, please ensure you have flat, non-slip surface in your car large enough for the cake box, placing the box on a seat is not recommended. Please drive slowly and carefully, we will not be liable for any damage to the cake once it has left our premises.

Marquees

If your cake is to be set up in a marquee, please let us know before ordering, so we can advise on the suitability of various designs.